Shipping policy

At Magic Jewel, we are committed to delivering your precious purchases with the utmost care and reliability. Our shipping policy ensures a seamless and secure experience for every customer.

1. Shipping Partners
We ship through reliable, secured, and insured carriers to guarantee the safe delivery of your jewelry. Each shipment is handled with precision and care to protect your valuable items throughout transit.

2. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • For customized or made-to-order items, processing may take up to 7-10 business days to ensure exceptional craftsmanship.

3. Delivery Time

  • Domestic shipping: 5-7 business days.
  • International shipping: 7-14 business days (depending on the destination and customs clearance).

Note: Delivery timelines may vary during peak seasons or unforeseen circumstances.

4. Shipping Charges

  • Domestic Orders: Free shipping on orders above ₹10,000. A nominal fee of ₹150 applies for orders below ₹10,000.
  • International Orders: Shipping charges are calculated at checkout based on destination and package weight.

5. Shipment Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. This allows you to monitor your shipment until it reaches your doorstep.

6. Secured and Insured Shipments
Every shipment is insured to cover the value of your purchase, providing you with peace of mind. Our reliable shipping partners ensure your jewelry arrives in pristine condition.

7. Delivery Address
Please ensure the delivery address is accurate and complete. Magic Jewel will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. International Shipping and Customs
For international orders, customs duties, taxes, or additional fees may apply. These charges are the responsibility of the customer and are determined by the destination country.

9. Damaged or Lost Shipments
In the rare case of a damaged or lost shipment:

  • Contact us immediately at support@magicjewel.in or call 7003801785.
  • We will work with our shipping partners to resolve the issue swiftly.

10. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to us:
Utsav Diamonds
Email: support@magicjewel.in
Customer Care Number: 7003801785
Address: 1, Mirbahar Ghat Street, 1st Floor, Sonapatti, BaraBazar, Kolkata - 700007

At Magic Jewel, your trust is our priority. We take every measure to ensure your jewelry reaches you securely and on time. Thank you for choosing Magic Jewel!